Returns & Exchanges

What is Khyati Rughani’s policy on returns and exchanges?

We uphold the highest quality standards, ensuring each piece is crafted with care and workmanship. As a policy, we do not accept returns or exchanges for products delivered in perfect condition. Sale items cannot be returned unless there is a major defect in embroidery, colour, or fabric.

If a product has an issue with fit, sizing, or is damaged, please email support@khyatirughani.com within 7 days of order receipt, including details and images (if applicable). Products must be unused and accompanied by proper documentation. Upon careful review by our quality team, eligible items can be exchanged for the requested size, subject to availability. Returns or exchanges are valid only for full-price products.

We follow the highest quality control standards and ensure that each product is made with the care and workmanship that our customers expect. As a policy, we do not offer returns or exchanges on products delivered in perfect condition as per the order placed.

(In case there is an issue with fit/sizing or the product is damaged, the product can be exchanged - please email us details and images (if applicable) within 7 days of order receipt at support@khyatirughani.com. You will be asked to courier the product back to us at our mailing address. Please ensure that the product has not been used and the appropriate documentation has been maintained prior to returning the product(s).

Only after careful review of the returned product by our quality team, will the decision to exchange the product be made and the requested size be delivered to you. Please note that the shipping of the exchanged products depends on the availability of the requested size. In case the size is not available, the money will be refunded back to you in the form of online credit. The return offer is only valid on products purchased on full price and not applicable on products purchased during a special promotion or sale. )

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What if a piece is delivered damaged or incorrectly?

If your order is incorrect or has a genuine quality issue, please email us within 48 hours of receipt at support@khyatirughani.com. The product must be unused and properly documented. Online purchases cannot be returned or exchanged in stores.

(If your order is wrongfully delivered (item delivered is different from the order placed online) or has a genuine quality issue, then we are open to re-fulfilling your order. To exchange a product, please email us within 48 hours of order receipt at support@khyatirughani.com. Please ensure that the product has not been used and the appropriate documentation has been maintained prior to returning the product(s). )

What is your order cancellation policy?

Orders may be cancelled within 24 hours placing an order online. Refunds for cancellations are processed within 2 weeks.

What is your refund policy?

In case an order is cancelled or a product is delivered damaged or delivered incorrectly, please email us at support@khyatirughani.com. within 24 hours of order receipt with your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item. Our team will look into the issue and revert back within 48 hours.

How will refunds be processed?

All approved refunds are transferred directly to your bank account within 14 business days of confirmation by our customer care team.

Are in-store returns or exchanges allowed for online purchases?

Online purchases cannot be returned or exchanged in any stores.